Free shipping within West Malaysia for orders above USD25

Shipping & Returns

SHIPPING

Please be informed that there are significant delays in all shipping due to the lack of available flights. In some cases, international orders can take up to 30 days to receive. We would like to thank you for your patience during this uncertain time. 

As such, we are extending the returns period on all purchases made online (except for digital products), to 60 days from reception. 

Due to an influx of orders, we have extended our dispatch time to 3 business days. We appreciate your patience at this uncertain time. 

For shipping orders within Malaysia, the following rates apply. Once your order has been shipped, you will receive an email notification with tracking information. 

Region Delivery Cost (USD)

West Malaysia ($25.00 and above)

3 - 5 business days

Free

West Malaysia (under $25.00)

3 - 5 business days

$2.50

East Malaysia (under $25.00)

5 - 7 business days

$3.50

East Malaysia ($25.00 - $46.99)

5 - 7 business days

$5.00

East Malaysia ($47.00 - $69.99)

5 - 7 business days

$7.00

East Malaysia ($70.00 - $93.99)

5 - 7 business days

$9.50

East Malaysia ($94.00 - $117.99)

5 - 7 business days

$12.00

East Malaysia (Above $118.00)

5 - 7 business days

$25.00


Once your order has been shipped, you will receive an email notification with tracking information.
 

Please be aware that international orders may be subject to additional import taxes and duties. In most cases, such duties are charged once the parcel reaches its destination and these may vary widely from country to country. When you make a purchase from Kingdomcity Outreach Bhd, you are liable for any additional duties so please take this into account when placing your order. 

Please ensure that shipping information is accurate as Kingdomcity Outreach Bhd will not bear the cost of a redirect / change of shipping destination. These costs will need to be borne by the customer. 

DISCOUNTED ITEMS & CONFERENCE RELATED MERCHANDISE 

Please be aware that all discounted items and conference related merchandise are final sale and cannot be returned or exchanged unless otherwise required by Malaysia consumer regulations. 

RETURNS 

We want you to be completely satisfied with our products and will gladly accept returns on all full-priced and non-conference items within 60 days of receipt where the products are in new, unworn, unwashed condition with tags attached. 

As noted above, all discounted items and conference related merchandise are final sale and cannot be returned or exchanged. Items of jewellery are not eligible for return due to hygiene considerations. 

All returns must be mailed to us. We do not accept returns of online purchases from the Kingdomcity Online Store at any of our church campuses. 

If you would like to return an item: 

  1. Ensure the item reaches us within a minimum of 60 days from receipt 
  1. Please indicate the order number together with your item 
  1. To return your purchase, please address it to: 
      Kingdomcity Online Store - MY
      A4, EV-T-08, Third Floor, Evolve Concept Mall 
      Jalan PJU 1/1, Ara Damansara, 47301  
      Petaling Jaya, Selangor, Malaysia 

       

      We will endeavour to process your refund within 10 business days. 

      Downloadable items cannot be refunded; however, if you experience an issue with your download (for example the link provided does not work), please let us know and we will supply a working link as soon as possible. 

      EXCHANGES 

      If you’d like to exchange an item you purchased for a different item, you can send the original item back to our warehouse for a refund and place a new order for a different item or size. 

      DIGITAL PRODUCTS  

      Digital download links are valid for 30 days from date of purchase, and can be accessed multiple times from the download link contained in the confirmation email until expiry. 

       

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